Frequently Asked Questions
Frequently Asked Questions for myFitnessSync - Health App to Fitbit Sync. *Note: We can't give a refund or troubleshoot your problem through a review. Please contact support before posting a review and we'd love to help you*
- I Can't Share My Steps With Friends Or Compete In Challenges
- Sync Completed With Errors. Please Contact Support.
- Can't Sync. Seeing This Error - "Error Getting Fitbit Profile. Cannot Sync." What Should I Do?
- How Do I Sync From Multiple Devices
- Fitbit App and/or Apple Health Dashboard Show Less Steps Than My Apple Watch
- Fitbit App Dashboard Is Showing Calories, Not Steps
- My Apple Watch Data Isn't Syncing At All (Today and Historical)
- My Apple Watch Data Stopped Syncing
- Can't Send Log File - No Email Account Configured
- Calories In Fitbit Are Different From Apple Health
- Is It Possible To Only Sync Certain Days?
- How Can I See Other Fields Like Stairs Climbed?
- Apple Health Steps Dashboard Shows More Steps Than My Apple Watch
- How Do I Sync My Apple Watch Steps To Fitbit App?
- How To Change Your Data Source In The Fields Tab
- How To Use MobileTrack To Count Steps Instead Of A Fitbit Device
- Why Can't I Log Into My Fitbit Account?
- I See Multiple Apple Watches In The Sources Tab. How Do I Know Which Watch Is My Current One?
- How Do I Get Help? How Do I Contact Support?
- Where Can I Download This App?