1) Did you get any errors?
Check the Fields tab for errors. If any of your "last synced" dates are in red, that means there is an issue. Go back to the Sync screen and do a manual sync. Then go back to the Fields tab. If the "last synced" is still in red, please send us a log file.
2) Occasionally there is an error during install that can cause the app not to sync. Please delete the app and re-install. When prompted, tap "yes" to delete your Apple Health data. When re-installing, make sure to give the app all requested permissions. Then sync again.
3) Sometimes your steps will sync, but your Apple Health dashboard is not showing them. To verify your steps have synced, follow these steps:
- Launch the Apple Health app
- Click on the Sources tab
- Click on myFitnessSync
- Click on Data
- Click on Steps
The next screen should display all the dates and steps you have synced from Fitbit. Log in to Fitbit.com and verify that all the steps look correct per date. We pull our data from Fitbit.com and sometimes it is your Fitbit app that is out of sync.
If your steps are syncing from Fitbit.com but they are still not showing up in your dashboard, you may have an issue with data priority. Please follow the steps in this video to make sure you have myFitnessSync as your #1 data source.
4) If none of the above has worked, please send us a log file. Make sure to include the context of what steps above you have tried.